Subscription to the UNISTELLAR Care Commercial Warranty

Article 1. Purpose of the Warranty
1.1 Eligible Models

• ODYSSEY
• ODYSSEY PRO
• ODYSSEY PRO RED
• EQUINOX 2
• EVSCOPE 2

For which the client has subscribed to this warranty, hereinafter referred to as "Device" or "Guaranteed Device."

1.2 Scope of the Warranty
Regardless of the commercial warranty, UNISTELLAR remains liable for product non-compliance under the conditions set forth in Articles L.217-4 and following of the Consumer Code, as well as for hidden defects under Articles 1641 and following of the Civil Code.

UNISTELLAR Care is an additional warranty that provides the following benefits for the Guaranteed Device:

• An extension of the initial legal warranty by one additional year, for a total of 3 years of coverage. The product is warranted against material and manufacturing defects under normal use for three years from the delivery date.
• Repair of the Device in the event of a malfunction identified by Customer Service during the warranty period. A malfunction is defined as an internal issue, verified by UNISTELLAR Customer Service, that impairs the proper functioning of the device and requires the replacement of one or more spare parts.
• Coverage for accidental damage.
• Battery replacement under specific conditions.
• Priority access to technical support. 
• Number of covered interventions during the warranty period: Two (2) interventions are covered under this Warranty.

Article 2. Eligible Geographic Areas
2.1 Covered Territories
The UNISTELLAR Care warranty is exclusively available in the following countries:

• European Union (EU) – Continental (excluding overseas territories)
• United States of America (USA) – Continental (excluding Hawaii and Puerto Rico and overseas territories)
• Switzerland

2.2 Excluded Territories
Explicitly excluded:

• United Kingdom (UK)
• Japan (JP)
• Any other country or territory not mentioned herein.

Article 3. Warranty Term and Duration
The warranty lasts for 3 years, non-renewable.
It begins on the delivery date of the Guaranteed Device and upon payment of the subscription fee.

Subscription can be made at the time of purchase or up to ninety (90) days after the purchase by contacting UNISTELLAR Customer Service.

The warranty ends:

• At the expiration of the 3-year period from the delivery of the Device.
• In the event of the loss of the Device (subject to proof).
• In the event of damage rendering the Device unusable, not triggering warranty coverage, provided the Device is handed over to UNISTELLAR as unusable.

Note: The subscription fee is non-refundable.

Launch Period Until 05/03/2025: For purchases made within the last 6 months, customers can subscribe to this Warranty by providing proof of purchase dated within 6 months. The subscription fee is not refundable on a pro-rata basis and ends 3 years after the delivery of the Device.

Article 4. Battery Replacement Conditions
Under this Warranty, the battery will be replaced if it does not maintain:

• At least 3 hours of autonomy for ODYSSEY and ODYSSEY PRO.
• At least 6 hours of autonomy for EVSCOPE 2 and EQUINOX 2.
• Battery performance must be tested between 0°C and 20°C.

Article 5. UNISTELLAR Care Pricing
The total cost of the Warranty varies by Device model:

• UNISTELLAR Care eVscope 2 / Odyssey Pro: $399 / €399
• UNISTELLAR Care Equinox 2 / Odyssey: $299 / €299

5.1
The implementation of the Warranty requires the payment of the following deductibles:

• Accidental damage repair: $299 / €299
• Battery/tripod replacement: $49 / €49

Article 6. Exclusions
The following are not covered under UNISTELLAR Care:

• Accessories
• Damage resulting from non-compliant use
• Normal wear and tear
• Damage involving third-party liability or intentional acts
• Damage from any direct or indirect modifications of the device’s original design.
• Damage from unauthorized servicing or repairs performed by anyone other than UNISTELLAR personnel.

Article 7. Technical Support
The priority technical support service, valid from the date of delivery, provides:

• Access to dedicated technical support via email. Further contact via a video call can be scheduled depending on the case, after the initial contact by email.
• Priority response times.
• Advice on installation, setup, and use of the Guaranteed Device.
• Preliminary diagnostics in case of Device malfunction.

Article 8. Implementation Procedures
In case of malfunction, the client must contact Customer Support through an online form.

Malfunctions must be reported within 15 days of discovery.

If confirmed by Customer Support, the client must return the Device, all accessories, and proof of purchase with this warranty.

If the malfunction is verified by UNISTELLAR’s Customer Service, the Guaranteed Device will be repaired under the conditions outlined in this agreement.

Shipping and associated delivery costs are covered by UNISTELLAR.

Repair/Replacement Process:

1. Fault Declaration
2. Technical Diagnosis
3. Approval of Coverage
4. Device Return for Repair or Replacement
5. Device sent back to Customer

Last Update: [12/05/2024]

All general conditions on the purchase invoice, unless modified herein, remain applicable.