Terms of service
Last Updated Date: April 2025
GENERAL | CARE | REFURBISHED
UNISTELLAR - General Terms and Conditions
1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) THE LEGAL AGE TO FORM A BINDING CONTRACT, (C) DO NOT HAVE THE LEGAL CAPACITY TO CONTRACT, OR (D) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
These terms and conditions ("Terms") apply to the purchase and sale of products through unistellar.com and any of its sub-domains such as but not limited to shop.unistellar.com, (the "Site") to customers (other than retailers and other resellers) whose shipping addresses are in United States of America. These Terms are subject to change by UNISTELLAR Corp., a Delaware corporation (referred to as "us", "we", or "our" as the context may require), without prior written notice at any time, in our sole discretion. Any changes to the Terms will be prospective only, and will be in effect as of the "Last Updated Date" referenced on the Site. You should review these Terms prior to purchasing any product that is available through this Site.
These Terms are in addition to the Website Terms of Use,that apply generally to the use of our Site as well as Privacy Policy , Shipping Policy, Return & Refund Policy that applies to any purchase made on the site which together form an indivisible entity.
2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. All orders are subject to product availability, and we may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
3. Prices and Payment Terms.
(a) All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email.
(b) We may offer from time to time promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
(c) Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept payment by PayPal, by credit card (using the Shopify Payments payment processing service) and financing (through BREAD Pay) for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, and (iii) charges incurred by you will be honored by your credit card company. You also promise that you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order. You may be redirected to a third-party website for payment processing and should carefully follow all payment instructions on that third-party website. Credit cards are subject to validity checks and authorization by the card issuer. If we do not receive the required payment authorization, no sales transaction will have been concluded and we will not be able to follow up on your request, the order having been unsuccessful
4. Shipments; Delivery; Title and Risk of Loss.
(a) We will arrange for shipment of the products to you at the delivery address provided by you. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.
(b) Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
5. Returns and refunds. Except for any products designated on the Site as final sale or non-returnable, we will accept a return of the products for a refund of your purchase price, provided such return is made within 30 days of delivery with valid proof of purchase and provided such products are returned in their original condition. To return products, you must email our Returns Department at support@unistellaroptics.com to obtain a Return Merchandise Authorization ("RMA") number before shipping your product. No returns of any type will be accepted without an RMA number. We’ll send you instructions on how and where to send your package.
Return of items received as gifts: If the order includes items delivered as gifts, any products received as gifts must also be returned if order is returned.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Refunds are processed between approximately 2 to 3 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
For more information, please see our Shipping Policy and Return & Refund Policy.
Damaged products will not be accepted. It is your responsibility to check the condition of the product upon receipt.
For returns of defective products, please refer to our warranty (see Section 6).
6. Limited product warranty. Limitation of liability.
(a) When you purchase a new Product, we warrant the Product against defects in materials and workmanship under ordinary consumer use for two years from the date of original retail purchase. During this warranty period, if a defect arises in the Product, and you follow the instructions for returning the Product, we will at our option, to the extent permitted by law, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a new or refurbished Product that is equivalent to the Product to be replaced, or (iii) propose you a product of the superior range by paying the difference between the two articles. You can extend this warranty to two years by purchasing the Unistellar Care warranty option at the time of purchase. For more information about the Unistellar Care warranty, please consult the specific Terms and Conditions. This limited warranty applies, to the extent permitted by law, to any repair, replacement part or replacement device for the remainder of the original warranty period.
If the product is repaired under the Product Warranty as described in 6(a), the consumer benefits from a six-month extension of the initial guarantee. In the specific case where the consumer chooses to have the product repaired but this is not implemented because of UNISTELLAR, the consumer will benefit from a new period of legal guarantee of conformity attached to the replaced product that is two years for a new product and one year for a second-hand product. In the interest of more responsible consumption, we encourage our customers to always choose the repair of a good rather than its replacement.
In certain circumstances listed below, the Warranty does not apply. This limited warranty applies only to hardware components of the Product that have not been subject to accident, misuse, neglect, fire or damage from other external causes, alteration, repair, or commercial use. Warranty will not apply if the damage is due to manipulation, inappropriate use, alteration, or in case of disassembly or attempted disassembly of the product or its parts unless expressly authorized by UNISTELLAR.
Warranty will not apply in case of:
- Normal wear and tear of components or parts that may wear out over time (such as the battery)
- Accidental damage
- Damage caused by failure to follow the Product's maintenance recommendations.
(b) Instructions. If you purchased your Product from an authorized reseller, please contact the reseller for information on how to obtain warranty service for your Product. If you purchased your Product through our website, please contact our Customer Service at support@unistellaroptics.com. In general, you will need to deliver your Product in either its original packaging or in equally protective packaging to the address that will be provided to you.
(c) EXCLUSION OF IMPLIED/STATUTORY WARRANTIES AND OTHER REMEDIES. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS.
You can subscribe to the UNISTELLAR Care warranty by contacting UNISTELLAR Customer Service. You can consult the General Sales Conditions of this warranty here
(d) LIMITATION OF LIABILITY. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT(S) THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
The limitation of liability set forth above shall (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or wilful misconduct and (B) death or bodily injury resulting from our acts or omissions.
7. Goods Not for Resale or Export. You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the United States and territories.
8. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products through the Site.
9. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
10. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.
11. Dispute Resolution and Binding Arbitration.
(a) YOU AND UNISTELLAR CORP. ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
(b) The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 11. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.
(c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.
(d) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR UNISTELLAR CORP. WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
12. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of UNISTELLAR Corp.
13. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
14. Notices.
(a) To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting the information on one of our websites. It is your responsibility to keep your email address current or inform us of any change of email address.
(b) To Us. To give us notice under these Terms, you must contact us as follows: by personal delivery, or registered or certified mail to The Archery: c/o The Archery 2121c Harrison Street San Francisco CA 94110 or email to support@unistellaroptics.com. We may update address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective at reception date. Notices provided by email will be effective one business day after they are sent. Notices provided by mail will be effective three business days after they are sent.
15. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
16. Entire Agreement. Our order confirmation and these Terms will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.
UNISTELLAR CARE - Terms and Conditions
Subscription to the UNISTELLAR Care Commercial Warranty
Article 1. Purpose of the Warranty
1.1 Eligible Models
- ODYSSEY
- ODYSSEY PRO
- ODYSSEY PRO RED
- EQUINOX 2
- EVSCOPE 2
For which the client has subscribed to this warranty, hereinafter referred to as "Device" or "Guaranteed Device."
1.2 Scope of the Warranty
Regardless of the commercial warranty, UNISTELLAR remains liable for product non-compliance under the conditions set forth in Articles L.217-4 and following of the Consumer Code, as well as for hidden defects under Articles 1641 and following of the Civil Code.
UNISTELLAR Care is an additional warranty that provides the following benefits for the Guaranteed Device:
- An extension of the initial legal warranty by one additional year, for a total of 3 years of coverage. The product is warranted against material and manufacturing defects under normal use for three years from the delivery date.
- Repair of the Device in the event of a malfunction identified by Customer Service during the warranty period. A malfunction is defined as an internal issue, verified by UNISTELLAR Customer Service, that impairs the proper functioning of the device and requires the replacement of one or more spare parts.
- Coverage for accidental damage.
- Battery replacement under specific conditions.
- Priority access to technical support.
- Number of covered interventions during the warranty period: Two (2) interventions are covered under this Warranty.
Article 2. Eligible Geographic Areas
2.1 Covered Territories
The UNISTELLAR Care warranty is exclusively available in the following countries:
- European Union (EU) – Continental (excluding overseas territories)
- United States of America (USA) – Continental (excluding Hawaii and Puerto Rico and overseas territories)
- Switzerland
2.2 Excluded Territories
Explicitly excluded:
- United Kingdom (UK)
- Japan (JP)
- Any other country or territory not mentioned herein.
Article 3. Warranty Term and Duration
The warranty lasts for 3 years, non-renewable.
It begins on the delivery date of the Guaranteed Device and upon payment of the subscription fee.
Subscription can only be made at the time of purchase.
The warranty ends:
- At the expiration of the 3-year period from the delivery of the Device.
- In the event of the loss of the Device (subject to proof).
- In the event of damage rendering the Device unusable, not triggering warranty coverage, provided the Device is handed over to UNISTELLAR as unusable.
Note: The subscription fee is non-refundable and ends 3 years after the delivery of the Device.
Article 4. Battery Replacement Conditions
Under this Warranty, the battery will be replaced if it does not maintain:
- At least 3 hours of autonomy for ODYSSEY and ODYSSEY PRO.
- At least 6 hours of autonomy for EVSCOPE 2 and EQUINOX 2.
- Battery performance must be tested between 0°C and 20°C.
Article 5. UNISTELLAR Care Pricing
The total cost of the Warranty varies by Device model:
- UNISTELLAR Care eVscope 2 / Odyssey Pro: $399 / €399
- UNISTELLAR Care Equinox 2 / Odyssey: $299 / €299
5.1
The implementation of the Warranty requires the payment of the following deductibles:
- Accidental damage repair: $299 / €299
- Battery/tripod replacement: $49 / €49
Article 6. Exclusions
The following are not covered under UNISTELLAR Care:
- Accessories
- Damage resulting from non-compliant use
- Normal wear and tear
- Damage involving third-party liability or intentional acts
- Damage from any direct or indirect modifications of the device’s original design.
- Damage from unauthorized servicing or repairs performed by anyone other than UNISTELLAR personnel.
Article 7. Technical Support
The priority technical support service, valid from the date of delivery, provides:
- Access to dedicated technical support via email. Further contact via a video call can be scheduled depending on the case, after the initial contact by email.
- Priority response times.
- Advice on installation, setup, and use of the Guaranteed Device.
- Preliminary diagnostics in case of Device malfunction.
Article 8. Implementation Procedures
In case of malfunction, the client must contact Customer Support through an online form.
Malfunctions must be reported within 15 days of discovery.
If confirmed by Customer Support, the client must return the Device, all accessories, and proof of purchase with this warranty.
If the malfunction is verified by UNISTELLAR’s Customer Service, the Guaranteed Device will be repaired under the conditions outlined in this agreement.
Shipping and associated delivery costs are covered by UNISTELLAR.
Repair/Replacement Process:
- Fault Declaration
- Technical Diagnosis
- Approval of Coverage
- Device Return for Repair or Replacement
- Device sent back to Customer
All general conditions on the purchase invoice, unless modified herein, remain applicable.
UNISTELLAR Refurbished Products - Terms and Conditions
1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) THE LEGAL AGE TO FORM A BINDING CONTRACT, (C) DO NOT HAVE THE LEGAL CAPACITY TO CONTRACT, OR (D) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
These terms and conditions ("Terms") apply to the purchase and sale of reconditioned products through unistellar.com and any of its sub-domains such as but not limited to shop.unistellar.com, (the "Site") to customers (other than retailers and other resellers) whose shipping addresses are in United States of America. These Terms are subject to change by UNISTELLAR Corp., a Delaware corporation (referred to as "us", "we", or "our" as the context may require), without prior written notice at any time, in our sole discretion. Any changes to the Terms will be prospective only, and will be in effect as of the "Last Updated Date" referenced on the Site. You should review these Terms prior to purchasing any product that is available through this Site.
These Terms are in addition to the General Website Terms of Use,that apply generally to the use of our Site as well as Privacy Policy , Shipping Policy, Return & Refund Policy that applies to any purchase made on the site which together form an indivisible entity.
2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. All orders are subject to product availability, and we may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
3. Prices and Payment Terms.
(a) All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email.
(b) We may offer from time to time promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
(c) Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept payment by PayPal, by credit card (using the Shopify Payments payment processing service) and financing (through BREAD Pay) for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, and (iii) charges incurred by you will be honored by your credit card company. You also promise that you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order. You may be redirected to a third-party website for payment processing and should carefully follow all payment instructions on that third-party website. Credit cards are subject to validity checks and authorization by the card issuer. If we do not receive the required payment authorization, no sales transaction will have been concluded and we will not be able to follow up on your request, the order having been unsuccessful
4. Shipments; Delivery; Title and Risk of Loss.
(a) We will arrange for shipment of the products to you at the delivery address provided by you. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.
(b) Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
5. Returns and refunds. Except for any products designated on the Site as final sale or non-returnable, we will accept a return of the reconditioned products for a refund of your purchase price, provided such return is made within 30 days of delivery with valid proof of purchase and provided such products are returned in their original condition (as received, including any existing cosmetic imperfections noted at the time of purchase). To return products, you must email our Returns Department at support@unistellaroptics.com to obtain a Return Merchandise Authorization ("RMA") number before shipping your product. No returns of any type will be accepted without an RMA number. We’ll send you instructions on how and where to send your package.
Return of items received as gifts: If the order includes items delivered as gifts, any products received as gifts must also be returned if order is returned.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Refunds are processed between approximately 2 to 3 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
For more information, please see our Shipping Policy and Return & Refund Policy.
Damaged products will not be accepted. It is your responsibility to check the condition of the product upon receipt and report any damage or deterioration beyond the cosmetic imperfections disclosed at the time of purchase.
For returns of defective products, please refer to our warranty (see Section 6).
6. Limited product warranty. Limitation of liability.
(a) When you purchase a reconditioned Product, we warrant the Product against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. During this warranty period, if a defect arises in the Product, and you follow the instructions for returning the Product, we will at our option, to the extent permitted by law, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a refurbished Product that is equivalent to the Product to be replaced, or (iii) propose you a product of the superior range by paying the difference between the two articles. This limited warranty applies, to the extent permitted by law, to any repair, replacement part or replacement device for the remainder of the original warranty period.
If the product is repaired under the Product Warranty as described in 6(a), the consumer benefits from a six-month extension of the initial guarantee. In the interest of more responsible consumption, we encourage our customers to always choose the repair of a good rather than its replacement.
Important notice regarding reconditioned products:
Being reconditioned products, these items may present minor cosmetic imperfections or blemishes that do not affect their functionality or performance.
The packaging may not be the original manufacturer packaging but will provide adequate protection during shipping.
All reconditioned products have been thoroughly tested and verified to meet our quality standards for functionality and performance.
The Warranty does not apply in the following circumstances. This limited warranty applies only to hardware components of the Product that have not been subject to accident, misuse, neglect, fire or damage from other external causes, alteration, repair, or commercial use. Warranty will not apply if the damage is due to manipulation, inappropriate use, alteration, or in case of disassembly or attempted disassembly of the product or its parts unless expressly authorized by UNISTELLAR.
Warranty will not apply in case of:
- Normal wear and tear of components or parts that may wear out over time (such as the battery)
- Accidental damage
- Damage caused by failure to follow the Product's maintenance recommendations.
(b) Instructions. If you purchased your Product from an authorized reseller, please contact the reseller for information on how to obtain warranty service for your Product. If you purchased your Product through our website, please contact our Customer Service at support@unistellaroptics.com. In general, you will need to deliver your Product in either its original packaging or in equally protective packaging to the address that will be provided to you.
(c) EXCLUSION OF IMPLIED/STATUTORY WARRANTIES AND OTHER REMEDIES. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS.
(d) LIMITATION OF LIABILITY. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT(S) THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
The limitation of liability set forth above shall (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or wilful misconduct and (B) death or bodily injury resulting from our acts or omissions.
7. Goods Not for Resale or Export. You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the United States and territories.
8. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products through the Site.
9. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
10. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.
11. Dispute Resolution and Binding Arbitration.
(a) YOU AND UNISTELLAR CORP. ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
(b) The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 11. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.
(c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.
(d) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR UNISTELLAR CORP. WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
12. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of UNISTELLAR Corp.
13. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
14. Notices.
(a) To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting the information on one of our websites. It is your responsibility to keep your email address current or inform us of any change of email address.
(b) To Us. To give us notice under these Terms, you must contact us as follows: by personal delivery, or registered or certified mail to The Archery: c/o The Archery 2121c Harrison Street San Francisco CA 94110 or email to support@unistellaroptics.com. We may update address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective at reception date. Notices provided by email will be effective one business day after they are sent. Notices provided by mail will be effective three business days after they are sent.
15. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
16. Entire Agreement. Our order confirmation and these Terms will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.